Terms and Conditions

About Us 

We are:

Futon Design 
Unit Two 
Randswood Industrial Units 
West Wratting
Cambridge 
CB21 5LR 
United Kingdom
Phone: 01223 290941
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 


Making A Purchase 

Making a purchase for a futon sofa bed within our online store is easy.  Each product page has accompanying images; dimensions and reviews from other purchasers.

 

We accept Visa and Mastercard and as well as debit cards including Visa Debit and Mastercard Debit. Your credit card will be authorised and charged at the time of ordering as we normally expect to despatch your order within 10 working days of receipt - see "Delivery Schedule" below. We recommend making payment over the internet. We consider this the most secure method as we employ the services of SECURE TRADING as our payment service provider.  Once you have confirmed your order and delivery addresses, you will be directed to the SECURE TRADING digitally encrypted secure website as denoted by the "Golden Padlock" at the bottom right hand side of your screen.

 

If you prefer you can of course call us to place your order by telephone.  We can take pay by credit or debit card over the phone.  Please note we do not store your credit card details once the payment has been processed.  This complies with our PCIDSS compliance requirement to maintain a high level of security over your card data.

 

If you prefer to send your payment by cheque, please select this method from the payment options listed. Simply print out your order page and post it with your cheque to our address as shown. We will confirm receipt of your cheque and advise you of your expected delivery date.

 

Online orders will receive an email entitled "Order Received - Pending Confirmation".  This is to indicate that we have received your order pending acceptance and processing by us. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send an email entitled "Order Confirmation". We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

Please note your payment may be reference by your bank or credit card company as a payment to “The Sit and Sleep Partnership”, as Futon Design is a trading style of that partnership.

 

 


Shipping And Handling
Delivery to addresses in the UK varies according to the location and size/weight of your order. This cost is shown on the shopping basket when you checkout your order. Please note we ship to the GB mainland.  We may be able to ship to Eire and UK Offshore and on request will provide a cost for delivery to these locations.  Please note we book a delivery day with you before despatching goods as a signature is required at the time of delivery.

 


Delivery Schedule 

We aim to deliver your order within 10 business days of receipt from you, however some orders may take up to 20 business days due to stock and fabric availability issues. We will always try to meet any required by delivery date if indicated by you within the "special delivery instructions" section of the order form however we do not guarantee to do so. We will keep you informed of delivery arrangements by email or by telephone.

Although a delivery date for your order may be given to you, we and our suppliers do not always have control of delivery arrangements as these are often contracted to a third-party courier. As such neither Futon Design, nor our suppliers can be held responsible for delivery delays, claims for non-delivery or claims for consequential loss as a result of non-delivery or delivery delay.

All orders are despatched from us with the packaging in good condition and it is very rare for parcels to be damaged in transit. However you are required to check carefully all packaging for obvious signs of transit damage at the point of delivery. Any apparent damage must be noted on the delivery company paperwork as "Damaged" at the time of signing for receipt of goods. Damage to packaging which is not noted at the time of delivery and which is subsequently found to have damaged the product inside may result in the non-acceptance of claims or the levying of a redelivery charges. The terms "Unchecked" or "Unexamined" do not have any legal standing are not acceptable terms to use in the case of damage to packaging.

We use different delivery companies/services depending on the product ordered. Generally speaking each delivery company is contracted/obliged to deliver only to the ground floor entrance of the delivery address. If customers cannot manage to move the packages on their own they should make arrangements for assistance to be on hand on the day of delivery. If you have any uncertainties on delivery arrangements please contact us prior to despatch and we will be able to advise options available to you. Please be aware a delivery surcharge may apply for non-ground floor or two-person deliveries

 

 


Back Orders 
If your item is not in stock at the time of ordering and is not likely to be available by your required delivery date or within 20 business days of your order we will notify you of this delay. You will always have the option to cancel your order if you would rather not wait. In such circumstances we will refund any payments received.

 

 


Tax Charges 
We are registered for Value Added Tax (VAT) and so VAT is charged on all orders and delivery charges. Prices shown on the website are inclusive of VAT at 20.0 per cent. Our VAT registration number is GB 878 4975 43.  Please note this VAT registration number is in the name of “The Sit and Sleep Partnership”, of which Futon Design is a trading style.

 

 


Credit Card Security 
Credit card payments are processed by our payment service provider, SECURE TRADING. All credit card transactions are processed on their secure servers using 128 bit encryption technology.

 

 


Guarantee 

All products supplied are covered by a 1 year manufacturer's warranty. Should a problem arise during the period of warranty, please contact us with the details of the fault and original purchase. Manufacturing faults may be rectified by either the product manufacturer or by us depending on the nature of the fault. Depending on the nature of the fault reported, it may prove necessary to inspect the original product before a replacement item is provided. Occasionally, some faults or damages will be rectified by sending replacement parts or components direct to you.

We reserve the right to make minor adjustments and amendments to products under our policy of continuous product development.  As such product components may vary between production batches, and fabric shade differences may arise between differing fabric printing and dye batches.  This is relevant if you are matching an order to a previous purchase from us.  In such cuircumstances, we suggest you contact us to discuss this prior to placing an order to avoid any disappointment.

 


Reaching Us 
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01223 290941 (International +44 01223 290941) or fax us on 01223 290941 or write to us at Futon Design, Unit Two Randswood Industrial Units, West Wratting, Cambridge, CB21 5LR United Kingdom

 

 


Privacy Policy 

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.  Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

 

 


Returns Policy 
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, an order may be cancelled up to 14 working days of delivery (day 1 is the first working day following the day of delivery) for whatever reason. The goods for any order which has been cancelled after delivery must be kept safe, clean, unused and undamaged by the customer. We would request that the cancelled goods be re-packaged in their original packaging and be unused and undamaged, as these goods, may, after inspection be re-stocked into our warehouse. 


Please note the cost to the return of goods on a cancelled order to us will be bourn by you unless the product is defective or was received in error. If you wish to return an item, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it.
">This email address is being protected from spambots. You need JavaScript enabled to view it.,  so we can issue a return authority and arrange a collection. Please note the cost of returning items may be greater that the outward delivery costs as we subsidise the outward delivery. Should you wish to return an item we will advise the costs of returning an item before a collection is arranged.

Once authorised returns have been received back to us these will be checked and your refund including the standard outward delivery charge but less the return delivery charge will be made in the same manner as your original payment method.  We reserve the right to make an additional deduction from a refund for retuned goods that have signs of wear and tear or unreasonable use leading to diminished value where an item has not just been checked.  Any refund due will be made within 14 days of the receipt of the cancelled goods into our warehouse.  
Any refund will be made within 14 days of the receipt of the cancelled goods into our warehouse.

Please note orders for products that have been made to a customer's special specification (for example, non-standard colours, non-standard size, or non-standard compositions) are excluded from a right to cancel or return under The Consumer Contracts Regulations 2013.  These orders can be identified as "Bespoke" in the email order confirmation.