Delivery Schedule

We aim to deliver your order within 10 business days of receipt from you, however some orders may take up to 20 business days due to stock and fabric availability issues. We will always try to meet any required by delivery date if indicated by you within the "special delivery instructions" section of the order form however we do not guarantee to do so. We will keep you informed of delivery arrangements by email or by telephone.

Although a delivery date for your order may be given to you, we and our suppliers do not always have control of delivery arrangements as these are often contracted to a third-party courier. As such neither Futon Design, nor our suppliers can be held responsible for delivery delays, claims for non-delivery or claims for consequential loss as a result of non-delivery or delivery delay.

All orders are despatched from us with the packaging in good condition and it is very rare for parcels to be damaged in transit. However you are required to check carefully all packaging for obvious signs of transit damage at the point of delivery. Any apparent damage must be noted on the delivery company paperwork as "Damaged" at the time of signing for receipt of goods. Damage to packaging which is not noted at the time of delivery and which is subsequently found to have damaged the product inside may result in the non-acceptance of claims or the levying of a redelivery charges. The terms "Unchecked" or "Unexamined" do not have any legal standing are not acceptable terms to use in the case of damage to packaging.

We use different delivery companies/services depending on the product ordered. Generally speaking each delivery company is contracted/obliged to deliver only to the ground floor entrance of the delivery address. If customers cannot manage to move the packages on their own they should make arrangements for assistance to be on hand on the day of delivery. If you have any uncertainties on delivery arrangements please contact us prior to despatch and we will be able to advise options available to you. Please be aware a delivery surcharge may apply for non-ground floor or two-person deliveries.